Returns & Exchanges
At SVG Craft House, we want you to be completely satisfied with your digital and physical crafting supplies. If your order isn't quite right, our 30-day return policy ensures a smooth and hassle-free process for all our customers.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return or exchange.
Await Approval
Our support team will review your request within 24 hours to ensure the items meet our quality guidelines for return.
Package and Ship
Securely pack your physical items in their original packaging and use the prepaid shipping label provided in your email.
Receive Refund
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing